Recap: #SocialEvents Twitter Chat – Move Beyond the Check-In

Last week, in an effort to increase awareness around Critical Mass’ SxSW submissions, we hosted five days of Twitter chats. Each Critical Mass entry had its own chat. It was a great experience interacting with some top minds, sharing ideas and taking a critical look at the digital and social landscape from different perspectives – all on Twitter.

Just to recap, my SxSW entry is about making events more social and more engaging for the participants, in real-time and long after the event is over. (Don’t forget to vote!)

From the Move Beyond the Check-In: Making Events Truly Social Twitter chat, there were some interesting themes that came up.

  • Privacy is still a major concern with location-based services. Especially when it comes to integrating LBS into existing social networks.
  • Check-in and consumer loyalty are not always synonymous.
  • Incentives are still top-of-mind with consumers and marketers as a method to engage consumers.
  • Layered incentives or achievements can motivate consumer retention.
  • Gamification is another method still being considered or employed for consumer retention.
  • Marketers sometimes find it difficult to move beyond the incentive and game when engaging audiences at events.
  • Engagement at events with the event itself or crowd, could be a viable next step after incentives; curating real-time relationships.

So, to grow this conversation even further, how can we as marketers, move beyond the incentive and using technology, engage the consumer at events with real-time value and long term experiences?

Thank you to everyone who participated in the Twitter chat with me and Critical Mass! You all were great, highly engaged and provided incredible insights into event-based marketing! Below (after the fold) is the Twitter chat, formatted for your reference.

Please don’t forget to vote (Friday, September 2nd) is the last day to vote!

Continue reading “Recap: #SocialEvents Twitter Chat – Move Beyond the Check-In”

#SXSW 2012: Move Beyond the Check-In: Making Events Truly Social

A while back, I first viewed Amon Tobin’s new stage for his ISAM tour. It was an illuminating and innovative experience to view online. Yes, I am going to see him when he comes to Chicago in October to experience the projection mapping for myself. Yet, when I viewed it, I knew that it was so powerful and could not go unnoticed. I tweeted the video and got some amazing responses. One of the responses was from @mrrylln from our London office. This guy, is an amazing creative and witnessed the show himself out in the UK. He brought an amazing idea to the table. It was simple, how can you integrate social into something like that? Well, that got me thinking.

[vimeo http://www.vimeo.com/26057973 w=400&h=225]

I wasn’t just thinking about projection mapping and social media, but events and social media with innovative technologies. We are reaching a period where users are starting to engage themselves with brands and locations rather than the other way around. How do we tap into that advocate power being marketers? These users who are checking into venues and are leaving comments about the experiences and by extension, building brand awareness for us.

Now, my question is, how do we take that check-in and make it worth something to the consumer? Well, it has to be valuable to the consumer, it has to be innovative to leave a mark, and it has to be engaging. I think that we have become pigeonholed into the simple check-in in social media. Check in here, then you get this. Incentive based check-ins have their place in the social ecosystem, but not to the point of consumer retention.

Another question is, can you buy friends, can you buy loyalty? The answer is no, you cannot buy loyalty. Loyalty, like trust, has to be earned and brands are not exempt from that. So, let’s push this forward a bit. Let’s move beyond the check-in and beyond a simple incentive.

Real-time engagement is the key; real-time engagement through innovative technologies. Let’s think of a concert. There is a band on stage and you have checked into the venue and that’s about it. You told your friends, both online and offline that you are there. Where is the engagement by the band? Perhaps they have a tweet to screen or a photo-to-screen technology set up? What if the band allowed you to vote during the show, via LBS, what the set-line up should be? And, what if, after the show, those who participated got the concert for free as a download? What if then, the band asked you to rate the show and share your experience or if the set line up worked? Or, what if the same type of line up occurred in Europe, from others voting and the band let you know after the fact? This is the type of real-time engagement I’m talking about here; taking the check-in by a consumer and doing something with it.

Recently, Foursquare announced they are offering event check-ins along with their location check-ins. Instead of checking into a concert venue, you are checking into the concert itself. This change was created by Foursquare after they observed all the check-ins by their users and noticed they were commenting on the event and not the location. This idea is brilliant and the next level of where event based social needs to go.

I submitted a SxSW panel topic called, Move Beyond the Check-in: Making Events Truly Social. This is line of thinking is what I will, hopefully, be presenting at SxSW 2012. I will be exploring new trends, technologies, consumer behaviors and ideas in event based marketing.

This is the new frontier. We, as marketers, need to take this relationship that the consumers form with the brands, onsite to online. We, as marketers, need to engage these consumers on behalf of the brand in innovative ways through technologies that offer value and excitement to the consumer. We, as marketers, need to retain the consumer long after the event is over. These consumers who are checking into events are the advocates that all brands are looking for, and we need to welcome them with open arms into the social community.

I have some wonderfully smart and creative people joining me on this panel from all over the industry. Vice President of Social Media, Heidi Skinner from Critical Mass will offer her unique insights into consumer loyalties and new technologies. Chief Creative Officer, Joe Sutter from GMR Marketing will bring his unparalleled experience in event-based marketing to the panel. And, Siobhan Quinn who is one of the original Product Managers at Forusquare. Her experience in location-based service is unquestionable.

Here comes the shameless plug. Please read my panel entry and vote for me to speak at SxSW. I firmly believe event-based social is the new frontier for marketers and the new way to interact with consumers. (Also, if you do vote for me, thank you!)

PS: A few others from Critical Mass have also submitted entries to SxSW and I invite you to check them out.

For the Chatty Community Managers:
Confessions of a Community Moderator
Workshop and interactive “confessional booth” including moderators for Converse, Peanuts, Humana and Aveda.

For the Statistically-Relevant and Uber-Accountable:
F**k Privacy: Neuromarketing is the Web’s Future
Panel, led by CM’s VP of Marketing Science, Shaina Boone, with contributions from the Chief Privacy Officer of Adobe and CEO of Next Stage Revolution.

For a Brand’s Strategic Moneymakers:
Social Commerce: The New Standard of Loyalty
Dual presentation from CM’s VP of Social Media, Heidi Skinner, and Social Commerce Today editor, Paul Mardsen.

For the Gadget Gods and Goddesses:
Consumer Goods: The Next Social Channels
Panel, prototyping contest and demo led by CM’s SVP Executive Technology Director, Scott Ross.

Recap: The Chicago Auto Show

Saturday, I had the opportunity to check out the 2011 Chicago Auto Show with my brother Eric. Now, I for one absolutely love auto shows. Perhaps I love them because I grew up liking automobiles, maybe it’s because I’m a guy and guys “like that sort of thing,” or maybe it’s because auto shows are just plain cool. Regardless, auto shows are fun and this year’s show illustrated how integrated our culture is becoming with technology and communications. I noticed two activities the auto manufacturers were investing in, they were social media interaction and interactive, on-site engagement.

Social
Social was a very large component in the majority of the large auto manufacturers’ displays. Here is a rundown of how some the auto companies engaged socially.

• Volkswagon: Upon arrival to the Auto Show, I checked into the Chicago Auto Show via Foursquare. Very soon after, I received a tweet from @VWConnect stating, “Stop by the VW booth to see the all-new Jetta GLI & find out how to get a free T-shirt,” with a TwitPic of a VW GLI. Yes, it was a bot Twitter account, but it served its purpose. I was immediately intrigued by what they had going on and that they were engaging me based upon my location. I headed over to the VW booth to find out more.

I came up to the new model year Passat and noticed it had a CTA image on the vehicle. The image directed me to take a listen to the stereo, tweet about it, and find a Product Specialist. Well, I bypassed those directions and went to the Product Specialist. She was there with T-Shirts in hand, standing right next to the vehicle. She informed me that had I tweeted about the vehicle, she would have taken down some information (for direct mail purposes) and given me a VW t-shirt to take home.

    Pros: VW was highly engaged both online and off. The incentive was adequate for the promotional needs. It was a great way of directing online, to a socially engaged, real-life specialist.
    Cons: Twitter bots are sometimes overwhelming and people don’t respond to them that well. Taking down my information after I did all those steps for VW, was a big of a large ask.

• Audi: Audi used location based services to generate awareness and engagement. Audi featured a couple of signs that directed the public to check into the Audi booth via both Foursquare and Facebook Places. As far as I could tell, there wasn’t much of an incentive to do so. However, I have to say this: I didn’t check in. So, with that said, who knows what was on the other side of the check-in. Either way, it wasn’t mentioned on the signage what would happen if you did check in.

    Pros: Promoting the use of location based services through signage.
    Cons: No real or clear incentive to check-in to the services.

• Chrysler: Chrysler had a simple black-and-white flyer they handed out to attendees of the show. One side featured all of their social accounts with a CTA that asked the attendees to become a fan of their pages and upload images, video and editorial from their experience at the show.

The second side was a CTA to engage the brand through text messaging. Text “Chrysler” to a number, explore the booths, answer questions that were texted back, and get a reward at the information desk. The rewards varied from an eco-friendly bag to a 3-for-1 oil change. A good use of texting, however, it seemed to be a bit of an arduous task.

    Pros: Using texting instead of social to interact with the attendees was different from most OEMs. The 3-for-1 oil change reward was pretty good.
    Cons: Attendees have to pay for the texts. Who knows when else Chrylser will text the attendees. And the photocopied flyers were a very passive approach to social media.

• Chevrolet: Chevrolet had a “bullet-time” photo booth in conjunction with Hot Wheels. Attendees waited in line to get their photo taken in front a Chevy vehicle, were offered a physical copy of the photography, and had the option to post that photo on Facebook or other social media platform.

I didn’t participate in this one; the line was way too long. However, I can only assume Chevy got a great turn out, a lot of social information on attendees, and the offer for participation was pretty innovative. I mean really, where else can you get a photo of yourself in bullet time?

    Pros: Innovate and interactive booth with a social component on the backend.
    Cons: Very long line to wait.

• AutoTrader: AutoTrader, much like VW, had a Twitter bot engage the attendees after an Auto Show Foursquare check-in. Their tweet read, “Thanks for joining us at the Chicago Auto Show! Fly by AutoTrader.com’s booth with this tweet for a prize” offered a clear call to action with a plus up incentive. If it was anything like the LA Auto Show, you get a picture with someone you’ve never heard of, a pencil and a small carrying case. I admit, I didn’t try this one either; I already have a pencil.

    Pros: A quick social response with an incentive back end.
    Cons: Again, a Twitter bot engagement tactic. However, with that said, how else would we know to go over to the booth?

Interactive
The second major piece of the Chicago Auto Show were interactive displays. The auto manufacturers really stepped up their game this year. Let me quickly go through some of the more memorable displays.

Overall: QR Codes were in heavy use with every sort of CTA ranging from vehicle information, to connecting on Facebook, to engaging dealerships. It seems as though QR codes are becoming more prevalent in the industry and used more by the public.

Honda: Honda had an “X-Ray” like display. Basically, there was an image on a wall of a Honda minivan. There was a screen on rails affixed above the image. The attendee would move the screen back and forth over the image to give a detailed, x-ray like, look at the vehicle. The display didn’t work all that well, but the public didn’t seem to mind as they enjoyed just playing around with it.

Fiat: Fiat used an X-Box Kinect interface. An attendee would stand behind the kiosk, waive their hands and interact with a large television screen filled with images and information. The attendee would select one of the images, an informative piece, or video would display and the attendee selected another one. This display had a very high level of interaction and a clear description on how to use it. However, the screen was pretty distant and made it difficult to read the information.

Scion: Scion used 3D video to engage the attendees. The Product Specialists gave out the glasses and all you had to do, as an attendee, was sit down and watch a 3D Scion movie. It was pretty simple, however, offered little interaction.

Chevrolet Volt: The booth for the Volt alone, was larger than some of the other auto manufacturer’s booths overall. The Volt offered a serene test track that allowed the attendees to ride in the car through a beautifully landscaped roadway. Once you walk up to the track, you are inundated with the smell of fresh plants, trees and grass. The attendee didn’t get to drive the Volt around the track, which was about the size of a large go-kart track, they were chauffeured. The line to get in the Volt wrapped around the track. It was a site to see and a calming booth to visit with all the foliage.

Toyota: Toyota’s Prius display was pretty large, bright, and spoke to the “Prius Goes Plural” campaign. At the base of the booth, was a station to charge your mobile phone. Toyota offered, from what it seemed, every type of mobile phone chargers. I think Toyota understood perfectly what type of world we live in right now. Also, when the attendee charged their phones, a Product Specialist would sit with them to chat. I’m not one to be suckered into this sort of conversation, but when you need your phone charged, you will do just about anything.

So, that was just a part of my experience at the auto show. I truly do enjoy auto shows; the designs of the cars, the booth displays, and the unique approaches auto manufacturers use to get our attention. However, one major downside to the show was the shear amount of people in attendance. I think the flow of the show needs to be reevaluated from a perspective of the volume of people. That was just about the only downside, and looking at it from a marketing perspective, it’s certainly an upside.

Shout Out: Thank you Lindsay for the tickets!

A Shift in Culture

I remember writing something on Twitter a few weeks ago regarding the idea that people no longer to go coffee shops for coffee, as we did in the last decade or even the one before, but to go now for WIFI. This statement has made me wonder, what is different now from years before? How has our culture evolved? How has our day-to-day lives changed?

One example would be how we search for things. Remember back in the day when we would have to use the Yellow Pages to find business or people? Or even more recently when we would use search engines through the computer? No longer do we have to open a book or even turn our computer on, we can search in the palm of our hands with portable devices. Various applications allow us on our phones, to find what we are looking for almost immediately. I mean, even the mere idea of having applications on a phone is a relatively new concept. Ten years ago, I had a phone that could only send/receive calls and, what was at the time something new, text messages. We use our phones not to call anymore, but as a mobile computer.

Speaking of mobile computers, we are now in a time when you no longer have to wait to get to the office or go home, we simply pull our computer out of our bag, hop on to some WIFI and go. I’m not saying that laptops were not around 10 years ago, but they definitely weren’t as prevalent and certainly were not the primary computer that people used. We even use them to give presentations and pitches to clients. Our very nature is now becoming mobile.

Facebook.com

Twitter and Facebook were not the first, by a long shot, social networking platforms around. However, their ability to adapt to the ever-changing online environment, has kept them around. It used to be that we would ask someone for their number, call them or even text them. Now, we “Facebook” them or follow them on Twitter. Even businesses are adopting the social media trend. Promoting themselves through social media sites, advertising their services or products by “tweeting,” and interacting with their demographic in the first person. Social media is changing the way we buy things, learn about things and even meet people. I’ll even go as far as to say that psychologically, we believe that the online presence of a person and/or business is actually who they are. We don’t think of their page as a page, but as the person themselves.

And while we’re on the topic of online environments, who goes to a record store anymore? Do you know of any around still? Who uses CD players? It’s all iPods, mobile phones, laptops and streaming. The advent of the digital medium and the unlimited access to any song anywhere on the web has changed the way we buy and listen to music. I’m even thinking of ripping all my old CD’s to MP3 and selling them off.

So, what’s next? What are we as a culture going to shift to? We already see it happening. Augmented Reality is creeping into our culture slowly, but surely. Google has released a statement saying they’re going to customize billboard advertisements in their Street Map application and change the way we advertise. Ford is unveiling a car with applications on the dash. We have a vague idea of what is around the corner, however, all that we can really plan for is that we don’t know how society is going to change, but it is an exciting time to be alive.

Where do you see us heading next?

I Never Got My Hoverboard

Back in the day, I was a bit obsessed with the Back to the Future trilogy. I loved the idea of having a Hoverboard or flying cars in the future. However, I’ve come to realize the future that I thought I was promised, most likely will not come true. I have come to terms with this.

There are, however, more realistic items that I think I am entitled to, since I can’t have a Hoverboard. These items aren’t far out of the realm of possibility and probably already exist, just not at a price point I can afford. So, I have compiled a list of “futuristic” items I would like to have.

Bluetooth/WIFI Enabled/Wireless Networked Television

Wouldn’t it be great to integrate your television with your wireless network; to have your television share the screen of your PC? Or to surf the Internet through your television? How about have your iPhone (or other smartphone) control it? How about a peripheral connecter base station (for your DVD player, receiver, or whatever) that broadcasts the video signals to and from your television wirelessly? Oh, and how about putting a USB port on a television too?

I know these do exist, I just can’t afford them. I’m sure as time moves along, the price will drop and become more available.

Bluetooth Earbud Headphones

Ok, I know that Bluetooth headphones exist, but they are super large monitors and are expensive. We also have earbud Bluetooth phone headsets (which are annoying). How about Bluetooth earbuds to listen to music on your iPod or iPhone? The technology is there; it would really help out those who workout. Oh, and keep them at a lower price point too, unlike the Bluetooth studio monitors.

Smart Coffee Maker

A coffee maker that schedule brews based upon a preset time or that wirelessly communicates with your alarm clock so when the alarm goes off, the coffee maker starts. One that grinds its own beans, loads its own grounds, and disposes of its own waste. That maybe too much to ask of a coffee maker, but it sure sounds pretty sweet.

iPhone Apple Remote

My Apple remote works with my MacBook Pro and my iMac. It’s a very small, simple device. Why can’t my iPhone do the same thing? Perhaps because the iPhone needs an IR port?

iPhone Radio Tuner

Since we’re on the topic of iPhones, how about an AM/FM tuner built into the OS for iPhone? Why not? CD Players have them.

Continue reading “I Never Got My Hoverboard”

Applying a Political Speech to Technology: Agnew Knew

I was listening to a mix by Deadmau5 tonight and he included a speech by Vice President Spiro Agnew while in Houston, Texas on May 22, 1970. It’s a pretty profound speech about the times during the Vietnam War.

The speech has elements that hold true, in most instances, to what is happening today; and by that I mean technology. I figured I would post an edited version of the speech here. The speech really rings a bell for me every time I hear or read it.

Yes, I know it has political connotations to it and by all means I don’t really want to enter into a political discussion. However, if you sit back and read this excerpt and apply it to our contemporary lives with technology, it adds another meaning entirely; and that’s what I’m trying to get at.

“Sometimes it appears that we’re reaching a period when our senses and our minds will no longer respond to moderate stimulation. We seem to be reaching an age of the gross, persuasion through speeches and books is too often discarded for disruptive demonstrations aimed at bludgeoning the unconvinced into action. […] Subtlety is lost, and fine distinctions based on acute reasoning are carelessly ignored in a headlong jump to a predetermined conclusion. Life is visceral rather than intellectual. And the most visceral practitioners of life are those who characterize themselves as intellectuals. Truth is to them revealed rather than logically proved. And the principal infatuations of today revolve around the social sciences, those subjects which can accommodate any opinion, and about which the most reckless conjecture cannot be discredited. […] The student now goes to college to proclaim, rather than to learn. The lessons of the past are ignored and obliterated, and a contemporary antagonism known as “The Generation Gap.” […]”Vice President Spiro Agnew, Houston, Texas – May 22, 1970