#Burberry’s Global Christmas Campaign is Beautiful, But Needs Some Refinement

Burberry has just launched their first global Christmas campaign. The campaign launched with a four-minute spot featuring Romeo Beckham, yes, the son of David and Victoria. Additionally, it features a new audio track from Ed Harcourt which will be released in December. As far as we know so far, since this is just the launch of the campaign, “the campaign will include outdoor, cinema, and social media advertising to generate interest in Burberry.”

Now, you assumed that Burberry typically does Christmas campaigns and they do, but what is different is this one is global. Yes, that was a bit redundant for me to say, however, coming from my experience working on global accounts, I want to talk about how global campaigns are somewhat difficult to undertake. Firstly, when creating global campaigns, relevancy in all markets (or a select few primary focus markets) is essential. Music choice, voice-overs, time and more importantly message is important as well. Global campaigns are extremely complex, expensive, highly criticized and difficult to produce.

[youtube https://www.youtube.com/watch?v=ojBufhpPgMo]

It’s not my place to tell Burberry what to do with their first global campaign, nor is it my place to assume what their global objectives are. However, what I can do is review the creative from the lens of my experience on global accounts and my experience working in advertising.

Burberry Christmas

It’s beautiful, but needs some refinement.

  • The Idea: Let’s start with what I assume the idea is, “Christmas is the time for love and giving.” Christmas is also the time for the enjoyment of idealism and merriment which can be transcribed into song and dance. Christmas is tough, it’s tough to differentiate yourself within the Christmas season, especially if you are a clothing retailer. The campaign does feel a bit scripted and predictable, however, the song and dance is a nuance that not all brands can leverage or, furthermore, own.
  • Music: The new track by Ed Harcourt is brilliant. It captures the essence of the Christmas season and the feeling of idealism and love. However, it doesn’t feel as though it “fits” with visuals. There are some relevant cuts and timing with the dance and the storyline, but all in all, the track feels a bit forced to be a part of the story. At times, the music with the spot feels as though they are two disparate pieces of creative jammed together; less of a solution and more like a suspension. Additionally, I’m not sure why the track is not available until December. It would make sense to release the track at the same time of the campaign launch.
  • Choreography: “Burberry used 50 dancers who perform a dance inspired by classic musical films in front of theatrical London street background.” The choreography is beautifully done and expertly timed. Along with stubble cinematic undertones and perfectly timed cuts and pans (timed according to the dance, not the music), it almost appears that it’s out of a Fred Astaire or Gene Kelly film, or better yet, an early 20th Century stage performance.
  • Art Direction: First off, Burberry did not disappoint with the art direction. They have always been at the top of their game when it comes to finely crafted spots, beautiful tones and color, and the perfect balance of product and lifestyle. This spot almost feels as though it’s a print ad, Burberry print ad come to life. The look and feel of Christmas does come out, however subtly. Christmas is a magical time of celebration and merriment, regardless of which religion you are apart of. The snow showers and the dancing in the snow whilst wearing Burberry coats and scarves perfectly encapsulates Christmas from a Burberry point of view. All in all, I can’t even begin to tell you how much I appreciate the art direction in this film.
  • Four Minutes: I’ve experienced this time and time again, the four-minute “film” on YouTube. I understand that this is more of a music video, more of a campaign launch film than a TVC. However, as marketers, we do have to understand the consumer and determine whether or not one has the time to sit through at four minute film on YouTube. According to Google, after the first 15 seconds of every video on YouTube, that’s when viewers are most likely to drop off. That being said, there’s something to be said about crafting great pieces of art and content. Just as much as we talk about viewership, we also need to keep in mind the types of devices consumers use to watch YouTube videos; there are certain markets in the world where consumers are more likely to watch YouTube on a mobile device than on a laptop. So, who actually watches four minutes on a mobile device when walking around? In the end, let’s keep time in mind when creating spots.
  • Celebrity Casting: Don’t even get me started about celebrity casting. Yes, I see the buzz value in casting a celebrity for a campaign and leveraging their influence to generate buzz and excitement. However, as we have seen in multiple examples including Honda’s latest “Type R” campaign, it’s not entirely necessary. I believe the Burberry Christmas campaign would have the same influence whether or not they casted Romeo Beckham; especially since I just found out he existed. Don’t get me wrong, he’s a cute kid and a “cute kid” works for this execution; just not sure if it was necessary to cast Romeo.
  • Global Relevancy: This is a big one! Now, we haven’t seen a lot of the secondary executions to the spot just yet. They do have some images being leveraged on their Instagram account, but global relevancy is more than just platform activations; especially for a Christmas spot. The subtitle to the campaign is “From London with Love” and that’s all well and good, but London is not the globe; it is a global city, but not necessarily global. How would a market, let’s say, Brazil react to a spot like this? (Especially since during Christmas it’s Summer in Rio). Additionally, we need to look at ethnicity too. This spot is very heavy up on caucasians and doesn’t address the complexity of a diverse set of ethnicities in the world. The campaign is scalable, but not necessarily regionally relevant.

 

Burberry Romeo Beckham

Overall, it is a great spot, but it is lacking alignment with audio and visual; it really needs some refinement. Perhaps, the fix would be as easy as choose a different audio track to complement astounding visuals? It will be very interesting to see how Burberry runs with this idea in their longer-form campaign. Will there be further owned nuances to the idealism? Will there be more song and dance? Will they focus on giving rather than buying? One thing I do know, Burberry are excellent marketers and I can’t wait to see how they make this a case study that we all will use in the coming year.

A Critique of Chrysler’s “Imported From Detroit” Branding

This year, Chrysler stunned the advertising and consumer world with their “Imported from Detroit” rebrand. This rebrand effort was launched during the Super Bowl with the famous commercial featuring Eminem and his music. I will not lie, I was stunned at the excellent delivery of emotion from the folks at Chrysler and I had great hopes that this commercial would be the precursor to a rebirth of branding and advertising not just in the auto industry, but in the ad industry as well. Sadly though, my hopes were a little too high. Chrysler partnering with Wieden Kennedy, created an amazing foundation for a brand rebirth, but failed and continues to fail in execution and evolution of that rebrand.

[youtube=”http://youtu.be/SKL254Y_jtc”]

There not doubt that the promotion of Saad Chehab to CEO of Chrysler and Lancia brands was a result of the Wieden Kennedy’s work with Chrysler. Chehab delivered on a promise to Detroit, to give hope, inspiration and sense of fight back into the people who have endured so much. Chehab said that he wanted to “capture the story of a downtrodden city with a glorious history that still had so much to offer.” That’s true; he with W+K helped bring that story to light. However, what has happened, and I am sure most people in Detroit are keenly aware of, the delivery of that story and offering is quickly dwindling if not completely gone.

This is Motor City, and This is What We Do
Eminem’s epic moment in the brand’s feature commercial was, not doubt spectacular, especially with the line “this is motor city and this is what we do.” Moreover was the introduction ahead of Eminem’s appearance, was much more powerful. The quick cuts of the real Detroit; the cold, the strength, the people and the faith the city has. The commercial told a story of those who have fought long and hard. Those people who have worked, those people who have never given up hope. The commercial followed the rules of emotional branding to their finer details. “The hottest fires forge the toughest steel.” Hope and ambition, strength and character, America and its people were the messages being drilled into our hearts. We did not weep when watching this commercial, rather we watched with open eyes and mouths while not breathing a single breath. We knew, just like those in Detroit, that this commercial, this message, meant something. It touched us in a way we haven’t felt in a long while. And there it was, emotion being applied to the brand. It was as if Chrysler never left us and never will. It was here to stay and lift us up from the dark.

That was the point of it all; hope and inspiration. Chrysler created something that we all believed in and we attached ourselves. If you notice, the car was in the commercial for all of 15 seconds. It wasn’t about the car, never should have been. It was about the people making it and the people around it.

And that’s the last we saw of that messaging.

Introduction of New Cities
I don’t know if it is easier to shoot in New York and LA, but that’s where the latest Chrysler commercials filmed from. I agree, that a brand needs to evolve and needs to seek out new landscapes, however, New York and LA are not related to Detroit even in the slightest. This rebrand was about blue-collar, the American struggle. New York and LA do not provide that persona at all. Nor is “Imported from Detroit” about fashion or hip-hop. The introduction of fashion designer John Varvatos in New York and Dr. Dre in LA do not align to the emotion already set.

Yes, Varvatos is from Detroit, but fashion is not and Dr. Dre is from LA. These are complete disconnects from the brand or what the brand is supposed to be about; or from what we gathered the brand is about. I know that Dr. Dre’s Beats Audio are integrated into some vehicles, but what about having those commercials shot in Detroit or city similar? What I don’t get is the fashion angle. How does fashion or a fashion designer relate to this campaign at all?

Eminem came from and will never leave Detroit. He has blue-collar in his blood. In fact, word on the street is that Chrysler and W+K had to prove that the campaign was going to reflect and promote Detroit and that Chrysler will never leave it. Well, fast forward 5 months and Chrysler left Detroit to shoot in LA and New York.

In my opinion, if you want to maintain that level of emotion around a city and its people, especially those who are hard working, determined and full of character, don’t leave that city. Make Detroit the epicenter of the rebrand. Align Detroit to Chrysler; align the people to the image. If you have to, move to a city much like Detroit such as Cleveland, Milwaukee, Pittsburg or St. Louis. It is very apparent that Chrysler, along with W+K have lost sight of the emotion they had originally created.

The Branding Dispute
Pure Detroit began selling apparel and other items with the “Imported from Detroit” slogan on them. Chrysler quickly came down on them with a cease-and-desist order and began to sue them. Yes, large brands know how to keep hold on their brand and enjoy controlling it and maintaining the image. Where Chrysler made the mistake was this case specifically. Given the fact that the rebrand was about Detroit’s people and the American people, the rebrand should have been allowed to evolve and be owned by the people. I’m all for brand equity and promote it with my clients. However, this case is different. The people of Detroit evangelized the brand after one, one commercial! This is unreal. This is free advertising, this is free advocacy and free recognition. Chrysler as a brand doesn’t have to do anything to move the brand forward, yet, they came down hard on the “working man” or the Detroit they have come to realize was always there waiting to be understood.

In this case, allow the merchants to create your brand for you. Allow the consumers to respond with faith in your brand and become inspired by the work they do to create the cars that you are selling.

Branding and Art Direction
The rebrand’s art direction is the brass tacks of what I’m concerned about. Coming from an Art Director background, watching this campaign unfold makes me cringe. The inaugural commercial had “feeling” belonging only to itself. When W+K or the other agencies working with Chrysler started rolling out traditional media, follow up commercials and microsites, the image and the emotion quickly fell apart.

If a large brand like Chrysler wants to rollout a campaign like this, it is required to have a cohesive image and message across all channels and outlets. You see below that the commercials do not have the same art direction as the traditional pieces. The websites do not live up to the image in the commercial as the sites are all about product and not image and emotion.

What I do have are stills from videos from the auto shows at the booths after the commercial aired. They are emotional, endearing, historic, and they tell a story of where we have been and where we are going – all without products. I want to sit in a Chrysler after seeing these images.

[slideshow]

Here’s a solution, take visual cues from the commercials that made you great. Speak, through images and content about the story, about the emotion, about the city, and about life. Let the consumers make a connection with your story, then with your product.

What This Campaign Should Have Been About
In summary, this campaign should have been about hope, reality, inspiration, fight and pride. It should have been about the people and the feelings. Chrysler and W+K have failed at aligning meaning behind the rest of their approach to the brand that they started back in early 2011. Align back to Detroit, speak to the people that make that city great and this country great. Speak to sacrifice, hard work and determination. Speak to THEM and stop bringing us that which we cannot relate to. Do not leave Detroit, do not ignore the “blue-collar” worker and do not leave us like the brands before you.

Want to know what I’m talking about? Watch what Levi’s is doing.