Infographic: Resume Version 2.0

Leif Fescenmeyer Resume Infographic

 

It’s been a long time since I published on this blog; I figured I would go back and revisit one of the more popular posts since the blog’s inception. I’m going back 10 years ago to the resume infographic post. Back then, I was aspiring to become part of the agency landscape once again after taking on my own clients for a while. Since then, I have been on a long and very productive agency career which has yielded some of the best experiences of my professional life; everything from creating a global social media infrastructure for a consumer electronics brand, to developing best in class eCommerce strategies for the world’s largest CPG brand, to collaborating on the strategy to launch the first mass-production electric vehicle in North America.

I’m happy to present to you my updated resume infographic. For those of you who don’t know how the first version was structured, here’s an overview:

Section One:
At the top, you will see the title of the graphic, my name, title and contact information.
Section Two:
Probably the most visually appealing graphic of the document, the work wheel. This graphic represents the work timeline from 1999 to now 2019. And wrapped around the wheel is the visual chronicle of my work history separated by colors. Lines coming from segments of the wheel define where I worked and when.
Section Three:
At the bottom of the infographic is more of a linear timeline of my career path. Color of the timeline corresponds to the place of employment just like in the work wheel above. This timeline is simple, linear and gives you a different representation of work history.

For those of you who would like to learn more about my career history and strategic trajectory, I invite you to connect with me on LinkedIn. As far as the next infographic to come out; well I have no idea what it’s going to be just yet. I’m working on finding a subject matter. And of course, if you have a suggestions, don’t hesitate to let me know.

HBO Now Starts a War Between Cable Providers and Cable Networks

Apple and HBO announced the release of a new on-demand service called HBO Now, exclusive to Apple customers. HBO Now is an on-demand service less like HBO Go, but more akin to Netflix. This represents a shift in the cable television content distribution paradigm.

Let’s look at HBO Go for an example. Previously, in order to get on-demand television content, users would have to supply the application or online service with a cable provider login to access the content, both archived content and live content. Now, using this new service, anyone can sign up for the HBO service without having to subscribe to a cable provider.

Unlike the music industry, the television and cable TV industry has been reluctant to achieve consensus on how to provide consumers with on-demand content beyond a cable subscription. Many have speculated the difficulty in achieving a consensus on providing on-demand cable TV content to consumers who are not cable TV subscribers, is not because the content creators (HBO, Showtime, etc.) are reluctant to sell the content, but the cable providers (Comcast, TWC, etc.) are unwilling to shift their business model to an on-demand model.

“Cable providers such as Time Warner Cable, til this point, has been resistant to putting content online because their current setup, in which people pay for a cable package and then an additional $10-20 a month for HBO has been very lucrative”, says Fast Company.

HBONow

The announcement from Apple CEO Tim Cook and HBO CEO Richard Plepler signifies a massive shift and blow to the cable providers. Apple and HBO will be offering HBO content to all Apple device users (Apple TV, iPhone, iPad, etc.) for a nominal monthly fee of $14.99. It’s clear that HBO recognizes Netflix as a competitor and cable providers as a roadblock to success.

Implications:

  • Online viewing habits of consumers are shifting the way content creators and providers are distributing content.
  • Even though the on-demand online subscription base for services like Netflix and HBO don’t feature advertisements, there is now a case for product placement within shows.
  • If more services like HBO or Netflix continue make a move into the online space for subscription based, on-demand services, there will be an impact on media within the cable provider ecosystem.

In the end, it will be interesting to see how HBO’s move impacts the cable TV/provider landscape. For too long, there has been a stalemate in the battle for online subscription based networks (HBO) independent of cable subscription (TWC). Both services want to make money, we’ll see who makes it first – at the expense of the other.

Spotify and Elvis: How To Create Innovative Digital Experiences

In honor of his would be 80th birthday, Spotify (the king of online music experience) created two applications that celebrate Elvis’ influence on music.

The first application, The Elvis Influence allows a user to type in their favorite (or any) band or artist to see how they have been influenced by Elvis. The best way to describe this experience is that it’s the Six Degrees of Elvis. The application backtracks the influence of each artist to Elvis himself. Additionally, the application allows a user to listen to the whole timeline or the individual artists.

The second application, The Elvisualization, is an interactive infographic which details the influence of Elvis overtime. Very similar to a “bloodline” if you will, it illustrates how Elvis influenced every artist after him all the way to contemporary times, across many different genres. In addition to illustrating the influence, the interactive graphic is dynamic allowing a user to click on any artist listed for a preview of their sound.

http://static.echonest.com/insights/elvis/index.html

Beyond Elvis being awesome, why should we care about these two applications from Spotify? Well, Spotify has historically been fantastic at leveraging their content, their assets and their library/database for enhanced user experiences than just streaming music. They are offering users more context, the ability to explore new content and share that content with others.

  • Innovating with Existing Product: Every brand or company has a product or service. However, what helps make good marketers is finding ways to innovate using that existing product and share that innovation to the customer. Yes, it is easier said than done with some clients and Spotify is unique in the fact that they have music as their product. Yet, the music isn’t their product, their database is and they are very smart with that database and consumption/tagging data that comes along with it. If you really think about it, Spotify didn’t create the Elvis apps because they have Elvis music, they created the apps because they have access to influence metrics and consumption of music stemming from Elvis’s music. That level of innovation and thinking, beyond simply what product does a brand have and how do we market the product, can create extraordinary experiences for consumers and the industry.
  • Moving Beyond the App: Yes, Spotify has a mobile application as their main source of product consumption, but they also have a web version too. Spotify has been good with creating experiences that don’t necessarily rely upon a platform, but experiences that rely upon their API and database. You don’t have to download the Elvis apps and you don’t need to be a member of Spotify to listen to the music. Don’t always design for the platform, design for the experience.
  • Consumer Value through Context: Spotify is a content consumption and curation experience. The brand has been very good with adding context to that equation as well. Music is very personal and selective, it makes sense for a brand like Spotify to hone in on that and create experiences that allow for the user to create their own experience.

Spotify is not only an amazing company offering a service to users that directly taps into passion points, they also, and one could argue changed consumer behavior from a purchase model to a streaming/leasing model of content. Because of that success in the industry and the access to content and consumption, it allows them to be on the forefront in digital marketing.

Want more? Take a look at these recent experiences Spotify has offered their consumers:

Notable Advertising and Marketing Quotes – Part 2

Previously, I wrote a blog post with some of my thoughts about advertising and marketing that I had posted to Twitter. With anyone in the industry, we all have opinions and best practices or even mantras about the world of advertising. That being said, here is round two of that thinking, or more to the point, my thinking, thoughts and learnings about the industry and creativity.

What are your thoughts?

Notable Advertising and Marketing Quotes

As with most people in the industry, we all have our opinions about advertising and marketing. That being said, I’ve been posting my thoughts about advertising and marketing on Twitter and other social platforms, but I realize I haven’t provided a central repository for all of my learnings, thoughts or observations.

So, here we go, here are some of the musing from the year to date. And of course, I’m interested in your feedback and thoughts. Do you agree or disagree with these ideas?

The “Value” of Super Bowl Advertisements

Even though Super Bowls can be a bit of a let down, advertisers and brands swarm to get spots for the Super Bowl. Case in point, all of the Super Bowl ad spots were sold out before Thanksgiving this year. This is mainly due to brands wanting to get in front of one of the largest audiences to view television programs. It is predicted this year there will be 100 million people watching the Super Bowl; and at a price tag of $3.5 million dollars for a 30 second spot, it may seem like a deal. However, I’m not sure that the brands truly recognize the value of the spots or the return they may, or may not get from them.

>> Read more at Experience Matters…

Recap: #SocialEvents Twitter Chat – Move Beyond the Check-In

Last week, in an effort to increase awareness around Critical Mass’ SxSW submissions, we hosted five days of Twitter chats. Each Critical Mass entry had its own chat. It was a great experience interacting with some top minds, sharing ideas and taking a critical look at the digital and social landscape from different perspectives – all on Twitter.

Just to recap, my SxSW entry is about making events more social and more engaging for the participants, in real-time and long after the event is over. (Don’t forget to vote!)

From the Move Beyond the Check-In: Making Events Truly Social Twitter chat, there were some interesting themes that came up.

  • Privacy is still a major concern with location-based services. Especially when it comes to integrating LBS into existing social networks.
  • Check-in and consumer loyalty are not always synonymous.
  • Incentives are still top-of-mind with consumers and marketers as a method to engage consumers.
  • Layered incentives or achievements can motivate consumer retention.
  • Gamification is another method still being considered or employed for consumer retention.
  • Marketers sometimes find it difficult to move beyond the incentive and game when engaging audiences at events.
  • Engagement at events with the event itself or crowd, could be a viable next step after incentives; curating real-time relationships.

So, to grow this conversation even further, how can we as marketers, move beyond the incentive and using technology, engage the consumer at events with real-time value and long term experiences?

Thank you to everyone who participated in the Twitter chat with me and Critical Mass! You all were great, highly engaged and provided incredible insights into event-based marketing! Below (after the fold) is the Twitter chat, formatted for your reference.

Please don’t forget to vote (Friday, September 2nd) is the last day to vote!

Continue reading “Recap: #SocialEvents Twitter Chat – Move Beyond the Check-In”

#SXSW 2012: Move Beyond the Check-In: Making Events Truly Social

A while back, I first viewed Amon Tobin’s new stage for his ISAM tour. It was an illuminating and innovative experience to view online. Yes, I am going to see him when he comes to Chicago in October to experience the projection mapping for myself. Yet, when I viewed it, I knew that it was so powerful and could not go unnoticed. I tweeted the video and got some amazing responses. One of the responses was from @mrrylln from our London office. This guy, is an amazing creative and witnessed the show himself out in the UK. He brought an amazing idea to the table. It was simple, how can you integrate social into something like that? Well, that got me thinking.

I wasn’t just thinking about projection mapping and social media, but events and social media with innovative technologies. We are reaching a period where users are starting to engage themselves with brands and locations rather than the other way around. How do we tap into that advocate power being marketers? These users who are checking into venues and are leaving comments about the experiences and by extension, building brand awareness for us.

Now, my question is, how do we take that check-in and make it worth something to the consumer? Well, it has to be valuable to the consumer, it has to be innovative to leave a mark, and it has to be engaging. I think that we have become pigeonholed into the simple check-in in social media. Check in here, then you get this. Incentive based check-ins have their place in the social ecosystem, but not to the point of consumer retention.

Another question is, can you buy friends, can you buy loyalty? The answer is no, you cannot buy loyalty. Loyalty, like trust, has to be earned and brands are not exempt from that. So, let’s push this forward a bit. Let’s move beyond the check-in and beyond a simple incentive.

Real-time engagement is the key; real-time engagement through innovative technologies. Let’s think of a concert. There is a band on stage and you have checked into the venue and that’s about it. You told your friends, both online and offline that you are there. Where is the engagement by the band? Perhaps they have a tweet to screen or a photo-to-screen technology set up? What if the band allowed you to vote during the show, via LBS, what the set-line up should be? And, what if, after the show, those who participated got the concert for free as a download? What if then, the band asked you to rate the show and share your experience or if the set line up worked? Or, what if the same type of line up occurred in Europe, from others voting and the band let you know after the fact? This is the type of real-time engagement I’m talking about here; taking the check-in by a consumer and doing something with it.

Recently, Foursquare announced they are offering event check-ins along with their location check-ins. Instead of checking into a concert venue, you are checking into the concert itself. This change was created by Foursquare after they observed all the check-ins by their users and noticed they were commenting on the event and not the location. This idea is brilliant and the next level of where event based social needs to go.

I submitted a SxSW panel topic called, Move Beyond the Check-in: Making Events Truly Social. This is line of thinking is what I will, hopefully, be presenting at SxSW 2012. I will be exploring new trends, technologies, consumer behaviors and ideas in event based marketing.

This is the new frontier. We, as marketers, need to take this relationship that the consumers form with the brands, onsite to online. We, as marketers, need to engage these consumers on behalf of the brand in innovative ways through technologies that offer value and excitement to the consumer. We, as marketers, need to retain the consumer long after the event is over. These consumers who are checking into events are the advocates that all brands are looking for, and we need to welcome them with open arms into the social community.

I have some wonderfully smart and creative people joining me on this panel from all over the industry. Vice President of Social Media, Heidi Skinner from Critical Mass will offer her unique insights into consumer loyalties and new technologies. Chief Creative Officer, Joe Sutter from GMR Marketing will bring his unparalleled experience in event-based marketing to the panel. And, Siobhan Quinn who is one of the original Product Managers at Forusquare. Her experience in location-based service is unquestionable.

Here comes the shameless plug. Please read my panel entry and vote for me to speak at SxSW. I firmly believe event-based social is the new frontier for marketers and the new way to interact with consumers. (Also, if you do vote for me, thank you!)

PS: A few others from Critical Mass have also submitted entries to SxSW and I invite you to check them out.

For the Chatty Community Managers:
Confessions of a Community Moderator
Workshop and interactive “confessional booth” including moderators for Converse, Peanuts, Humana and Aveda.

For the Statistically-Relevant and Uber-Accountable:
F**k Privacy: Neuromarketing is the Web’s Future
Panel, led by CM’s VP of Marketing Science, Shaina Boone, with contributions from the Chief Privacy Officer of Adobe and CEO of Next Stage Revolution.

For a Brand’s Strategic Moneymakers:
Social Commerce: The New Standard of Loyalty
Dual presentation from CM’s VP of Social Media, Heidi Skinner, and Social Commerce Today editor, Paul Mardsen.

For the Gadget Gods and Goddesses:
Consumer Goods: The Next Social Channels
Panel, prototyping contest and demo led by CM’s SVP Executive Technology Director, Scott Ross.

Include Social Media in your Brand Strategy

Branding your company is a big, arduous task. It’s not just a logo, it’s not your business cards, letterheads and advertising. What a lot of people and companies don’t understand about branding, is that your brand is not what you say it is, it’s what the consumers believe it is. It’s what the consumer feels about your brand. How do you communicate with your consumers to understand what they’re thinking, and how do to align their beliefs with your own brand strategy? Enter social media.

The term social media gets thrown about a lot, and social media strategy equally so. However, where does a social media strategy actually fit within your brand strategy? How do you leverage social media channels to effectively communicate with your consumers and how do you use social media to affect change within your brand strategy?

For starters, social media is a tool to reinforce your marketing communications pillar. It is not a separate entity; social media should enhance your marketing objectives and then your business strategy. Your business strategy aligns with the perception of your brand. This process is ever changing only because your consumers’ opinions are ever changing. What social can bring to the table is immediate, effective understanding and communications with your consumer base. Social is where you will find the most up-to-date brand opinion. This is important, vastly important to your brand, because you can decipher what your consumer believes, understand their concerns and with quick process, adjust the marketing communications to align your brand communications with the consumer’s perception.

Large words, I know. What is important to know is, consumer brand perception can and will change faster than marketing or brand channels can keep up with. Social offers a unique point of view of what’s happening in the eyes of the consumer and allows for rapid modification to marketing communications.

Picture this: Your brand launches a new product to market. This product is supposed to change the way people look at your brand. It’s meant to instill faith in your brand and some sort of positive, hopeful emotion. Now, let’s say there is a backlash against the product. Your product is either too expensive, insulting or just downright lame. Your consumers have an obvious opinion about this. Where do they go? They go where they spend the most of their time, Facebook and Twitter. Their opinion about your product is posted online, for their network, the network’s network, and the world to see. And with 90% of consumers trusting recommendations from people they know*, more consumers gravitate to the opinion and now you have a mess on your hands.

You have a Facebook fan page. The consumers post their discontent on your fan page’s wall. What do you do? Delete them? No! You respond respectfully and send the consumers’ opinions up the ladder to the marketing communications department. The marcom department, after dealing with problem at hand, should send it up to the business strategy arm. If you don’t have a business strategy arm, you should. Immediately, decisions should be made as to what to do with the information. It’s not a matter of how to stop this consumer belief from impacting your brand, because it IS your brand now. The matter is, how do you change it. Brand perception is no longer a top-down activity, it’s a bottom-up enterprise and social is your inroad to the perception. What you do, what you say, how your brand reacts on social will have an immediate effect, positive or negative to your brand. This process requires a new model of communication similar to that, which was introduced in the book, “The Brand Gap” by Marty Neumeier.

New Messaging Platform

*From “The Brand Gap,” Marty Neumeier

One item of note, the brand and social “strategy” are not solid, concrete action plans. Think of them as an organic, living system that’s ever changing. People’s beliefs change and your brand will have to evolve along with.

Your social communication should have a clear, precise path to the decision makers in your company. If your decision makers can’t hear what your consumers are saying about your brand, then you have lost what little control over brand perception you had. Your consumers are speaking about your brand through your social channels to, what they perceive as, people who can change things. Why not send that message fast and direct? The longer you avoid a clear, established, path from social media to the brand decision makers, the longer it will take to recover, redefine, or reinforce your brand perception and ultimately, your bottom line.

*Econsultancy, July 2009

I Will Be Attending @SXSW Interactive

Big news! I’m heading to SXSWi next Friday and yes, I can barely contain my excitement. I will be there from the 11th-15th learning some new practices, introduced to new start-ups, engaging with technology, and hopefully meeting some amazing people. This will be my first time going to SXSW and my first time visiting Austin, TX.

I will be traveling with some coworkers from Critical Mass and we’re going to paint the town, intellectually speaking of course. Some of the sessions that I’m going to be focusing on are “Branding/Marketing” and “Social Graph.” It fits, right? I mean, I work in social media with a secondary passion in branding. (It’s going to be awesome!)

This event requires a lot of prep work. For starters, the schedule of sessions and events is large and full of, what sounds like, amazing content and lecturers. As I complied my schedule for the 5 days that will be down there, I came to realize that there is no possible way I can attend all the sessions. I had to be selective with the sessions I wanted, weigh the pros and cons, realize I can’t be in two places at once, so I had to choose the best session of the time. And it’s because of that, I believe this will be an extraordinary experience.

Another aspect of prep work that is requiring a lot of diligence is the travel. Yes, my flight and hotel are all taken care of, but when it comes to traveling in the Austin area, that may prove to be a bit more difficult. I found a shuttle service that runs from my hotel to the convention center. I think that might be the winner there. If that falls through, there are always cabs, right?

A while ago, I wrote a blog post about how I love working with and being around smart people. Here we go again and I can’t be more psyched! Not only am I heading down with some of the most talented and intelligent coworkers I’ve had the pleasure to work with, but we’re all going down to meet and learn from some of the most engaging and intelligent people from the nation and around the world.

So, what do I hope to take away from SXSWi? Well, I hope to learn more about social media and branding so I can bring that back that knowledge back to the team here in Chicago. I also hope to make industry connections, share my experiences, learn from others’ experiences, and overload my brain with knowledge and insights. The way I look at it, the more I learn and the more people I meet at SXSWi, the more I can offer my clients and Critical Mass. Professional development is something I don’t take lightly and it’s an ongoing process.

And then, there is the “fun” part of SXSW; the parties. I think I have triple booked myself for all of the evening parties. I don’t think that’s going to be a big deal. After all, my first priority is to learn down there and my last one is to rage it up all night. I’m thinking that I’m going to take the parties as they come and call an “audible” on the ground as they are not high priority in my book. However, I really want to attend the Mashable House — I heard that’s a killer party.

I depart for Austin on Friday and as I said before, I’ll be there until the following Wednesday. You can follow my travels and learnings by reading my tweets: @ebreakdown, following this hashtag: #cmsxsw, or by reading the blog: ebreakdown. Honestly, I probably will be tweeting more than blogging down there just because of time constraints. If you have any suggestions for enhancing my SXSW experience, I’m welcome to them! Also, if you are going to be down there and want to meet up, shoot me a tweet — we’ll make it happen.