SXSW Interactive and the Exchange of Ideas

I’m pleased to announce that I will be representing Cramer-Krasselt at SXSW Interactive 2015 and obviously, I’m super excited to attend this annual, sharing of the minds convention. Even though this is my second time attending the Interactive festival, I’m still very much eager to learn, network and see what the future of marketing may hold.

As a digital strategy director at the agency, my goal at SXSW is to not only listen and assimilate new methods of digital marketing and innovations within the category, but to exchange ideas with others in the field. Where the previous time I attended SXSW, I took on a more passive role within the festival and soaked in as much information about trends, innovation and methodologies, this year my goal is to be more active. This year, my goal is to not only obtain as much information around trends, innovations and marketing methodologies, but it’s also about sharing and conversing about contemporary approaches to digital marketing with others in the fields.

SXSW INTERACTIVE

What does this secondary goal really mean? Well, it’s less about networking and more about the conversation, debate and brainstorming new ideas. It means it’s more of an active role during the week. Yes, there is the exchange of ideas with people at the festival, but I feel as though it’s more one person speaking to a room of 30. Discourse and dialogue in-between, over coffee on the sidewalk or at a restaurant is where the ideas discussed come to life.

This is not to say that I won’t be attending any sessions, far from it. I have planned out a full calendar of sessions, and yes I’m pretty double-booked. So far, my focus of the sessions will be on new technology and consumer tech approaches to wearables, the quantified self, and the Internet of Things as well as overarching innovations in digital marketing and new ways to think about the consumer.

It is also important to note, I will be assisting in a Cramer-Krasselt led workshop on Friday, March 13th at 11am called, “How to Keep Ideas Alive After SXSW.” I know that the workshop is already sold out, but if you want to discuss the ideas and approaches from that session, I’m happy to meet up afterward to discuss how you can take all these ideas back to your organization and make them come to life.

So, with all that said, if you want to meet up and discuss what we have been learning at the sessions at SXSW, I’m all for it. If you want to meet up to discuss potential agency and client relationships, I’m all for it. Basically, I’m open to the free exchange of ideas and how that is going to move our industry forward.

I will be there for the entire SXSW Interactive portion of the conference. If you want to hit me up, feel free to reach out to me using the social SXSW portal, Twitter (@ebreakdown) or on LinkedIn. Basically, you can find me anywhere.

With that said, I look forward to the new ideas, thoughts, methods and innovations at SXSW. I look forward to meeting new and inspiring people and of course, I look forward to the parties.

See you in Austin!

Recap: #SocialEvents Twitter Chat – Move Beyond the Check-In

Last week, in an effort to increase awareness around Critical Mass’ SxSW submissions, we hosted five days of Twitter chats. Each Critical Mass entry had its own chat. It was a great experience interacting with some top minds, sharing ideas and taking a critical look at the digital and social landscape from different perspectives – all on Twitter.

Just to recap, my SxSW entry is about making events more social and more engaging for the participants, in real-time and long after the event is over. (Don’t forget to vote!)

From the Move Beyond the Check-In: Making Events Truly Social Twitter chat, there were some interesting themes that came up.

  • Privacy is still a major concern with location-based services. Especially when it comes to integrating LBS into existing social networks.
  • Check-in and consumer loyalty are not always synonymous.
  • Incentives are still top-of-mind with consumers and marketers as a method to engage consumers.
  • Layered incentives or achievements can motivate consumer retention.
  • Gamification is another method still being considered or employed for consumer retention.
  • Marketers sometimes find it difficult to move beyond the incentive and game when engaging audiences at events.
  • Engagement at events with the event itself or crowd, could be a viable next step after incentives; curating real-time relationships.

So, to grow this conversation even further, how can we as marketers, move beyond the incentive and using technology, engage the consumer at events with real-time value and long term experiences?

Thank you to everyone who participated in the Twitter chat with me and Critical Mass! You all were great, highly engaged and provided incredible insights into event-based marketing! Below (after the fold) is the Twitter chat, formatted for your reference.

Please don’t forget to vote (Friday, September 2nd) is the last day to vote!

Continue reading “Recap: #SocialEvents Twitter Chat – Move Beyond the Check-In”

#SXSW 2012: Move Beyond the Check-In: Making Events Truly Social

A while back, I first viewed Amon Tobin’s new stage for his ISAM tour. It was an illuminating and innovative experience to view online. Yes, I am going to see him when he comes to Chicago in October to experience the projection mapping for myself. Yet, when I viewed it, I knew that it was so powerful and could not go unnoticed. I tweeted the video and got some amazing responses. One of the responses was from @mrrylln from our London office. This guy, is an amazing creative and witnessed the show himself out in the UK. He brought an amazing idea to the table. It was simple, how can you integrate social into something like that? Well, that got me thinking.

[vimeo http://www.vimeo.com/26057973 w=400&h=225]

I wasn’t just thinking about projection mapping and social media, but events and social media with innovative technologies. We are reaching a period where users are starting to engage themselves with brands and locations rather than the other way around. How do we tap into that advocate power being marketers? These users who are checking into venues and are leaving comments about the experiences and by extension, building brand awareness for us.

Now, my question is, how do we take that check-in and make it worth something to the consumer? Well, it has to be valuable to the consumer, it has to be innovative to leave a mark, and it has to be engaging. I think that we have become pigeonholed into the simple check-in in social media. Check in here, then you get this. Incentive based check-ins have their place in the social ecosystem, but not to the point of consumer retention.

Another question is, can you buy friends, can you buy loyalty? The answer is no, you cannot buy loyalty. Loyalty, like trust, has to be earned and brands are not exempt from that. So, let’s push this forward a bit. Let’s move beyond the check-in and beyond a simple incentive.

Real-time engagement is the key; real-time engagement through innovative technologies. Let’s think of a concert. There is a band on stage and you have checked into the venue and that’s about it. You told your friends, both online and offline that you are there. Where is the engagement by the band? Perhaps they have a tweet to screen or a photo-to-screen technology set up? What if the band allowed you to vote during the show, via LBS, what the set-line up should be? And, what if, after the show, those who participated got the concert for free as a download? What if then, the band asked you to rate the show and share your experience or if the set line up worked? Or, what if the same type of line up occurred in Europe, from others voting and the band let you know after the fact? This is the type of real-time engagement I’m talking about here; taking the check-in by a consumer and doing something with it.

Recently, Foursquare announced they are offering event check-ins along with their location check-ins. Instead of checking into a concert venue, you are checking into the concert itself. This change was created by Foursquare after they observed all the check-ins by their users and noticed they were commenting on the event and not the location. This idea is brilliant and the next level of where event based social needs to go.

I submitted a SxSW panel topic called, Move Beyond the Check-in: Making Events Truly Social. This is line of thinking is what I will, hopefully, be presenting at SxSW 2012. I will be exploring new trends, technologies, consumer behaviors and ideas in event based marketing.

This is the new frontier. We, as marketers, need to take this relationship that the consumers form with the brands, onsite to online. We, as marketers, need to engage these consumers on behalf of the brand in innovative ways through technologies that offer value and excitement to the consumer. We, as marketers, need to retain the consumer long after the event is over. These consumers who are checking into events are the advocates that all brands are looking for, and we need to welcome them with open arms into the social community.

I have some wonderfully smart and creative people joining me on this panel from all over the industry. Vice President of Social Media, Heidi Skinner from Critical Mass will offer her unique insights into consumer loyalties and new technologies. Chief Creative Officer, Joe Sutter from GMR Marketing will bring his unparalleled experience in event-based marketing to the panel. And, Siobhan Quinn who is one of the original Product Managers at Forusquare. Her experience in location-based service is unquestionable.

Here comes the shameless plug. Please read my panel entry and vote for me to speak at SxSW. I firmly believe event-based social is the new frontier for marketers and the new way to interact with consumers. (Also, if you do vote for me, thank you!)

PS: A few others from Critical Mass have also submitted entries to SxSW and I invite you to check them out.

For the Chatty Community Managers:
Confessions of a Community Moderator
Workshop and interactive “confessional booth” including moderators for Converse, Peanuts, Humana and Aveda.

For the Statistically-Relevant and Uber-Accountable:
F**k Privacy: Neuromarketing is the Web’s Future
Panel, led by CM’s VP of Marketing Science, Shaina Boone, with contributions from the Chief Privacy Officer of Adobe and CEO of Next Stage Revolution.

For a Brand’s Strategic Moneymakers:
Social Commerce: The New Standard of Loyalty
Dual presentation from CM’s VP of Social Media, Heidi Skinner, and Social Commerce Today editor, Paul Mardsen.

For the Gadget Gods and Goddesses:
Consumer Goods: The Next Social Channels
Panel, prototyping contest and demo led by CM’s SVP Executive Technology Director, Scott Ross.

I Will Be Attending @SXSW Interactive

Big news! I’m heading to SXSWi next Friday and yes, I can barely contain my excitement. I will be there from the 11th-15th learning some new practices, introduced to new start-ups, engaging with technology, and hopefully meeting some amazing people. This will be my first time going to SXSW and my first time visiting Austin, TX.

I will be traveling with some coworkers from Critical Mass and we’re going to paint the town, intellectually speaking of course. Some of the sessions that I’m going to be focusing on are “Branding/Marketing” and “Social Graph.” It fits, right? I mean, I work in social media with a secondary passion in branding. (It’s going to be awesome!)

This event requires a lot of prep work. For starters, the schedule of sessions and events is large and full of, what sounds like, amazing content and lecturers. As I complied my schedule for the 5 days that will be down there, I came to realize that there is no possible way I can attend all the sessions. I had to be selective with the sessions I wanted, weigh the pros and cons, realize I can’t be in two places at once, so I had to choose the best session of the time. And it’s because of that, I believe this will be an extraordinary experience.

Another aspect of prep work that is requiring a lot of diligence is the travel. Yes, my flight and hotel are all taken care of, but when it comes to traveling in the Austin area, that may prove to be a bit more difficult. I found a shuttle service that runs from my hotel to the convention center. I think that might be the winner there. If that falls through, there are always cabs, right?

A while ago, I wrote a blog post about how I love working with and being around smart people. Here we go again and I can’t be more psyched! Not only am I heading down with some of the most talented and intelligent coworkers I’ve had the pleasure to work with, but we’re all going down to meet and learn from some of the most engaging and intelligent people from the nation and around the world.

So, what do I hope to take away from SXSWi? Well, I hope to learn more about social media and branding so I can bring that back that knowledge back to the team here in Chicago. I also hope to make industry connections, share my experiences, learn from others’ experiences, and overload my brain with knowledge and insights. The way I look at it, the more I learn and the more people I meet at SXSWi, the more I can offer my clients and Critical Mass. Professional development is something I don’t take lightly and it’s an ongoing process.

And then, there is the “fun” part of SXSW; the parties. I think I have triple booked myself for all of the evening parties. I don’t think that’s going to be a big deal. After all, my first priority is to learn down there and my last one is to rage it up all night. I’m thinking that I’m going to take the parties as they come and call an “audible” on the ground as they are not high priority in my book. However, I really want to attend the Mashable House — I heard that’s a killer party.

I depart for Austin on Friday and as I said before, I’ll be there until the following Wednesday. You can follow my travels and learnings by reading my tweets: @ebreakdown, following this hashtag: #cmsxsw, or by reading the blog: ebreakdown. Honestly, I probably will be tweeting more than blogging down there just because of time constraints. If you have any suggestions for enhancing my SXSW experience, I’m welcome to them! Also, if you are going to be down there and want to meet up, shoot me a tweet — we’ll make it happen.