#SXSW 2012: Move Beyond the Check-In: Making Events Truly Social

A while back, I first viewed Amon Tobin’s new stage for his ISAM tour. It was an illuminating and innovative experience to view online. Yes, I am going to see him when he comes to Chicago in October to experience the projection mapping for myself. Yet, when I viewed it, I knew that it was so powerful and could not go unnoticed. I tweeted the video and got some amazing responses. One of the responses was from @mrrylln from our London office. This guy, is an amazing creative and witnessed the show himself out in the UK. He brought an amazing idea to the table. It was simple, how can you integrate social into something like that? Well, that got me thinking.

I wasn’t just thinking about projection mapping and social media, but events and social media with innovative technologies. We are reaching a period where users are starting to engage themselves with brands and locations rather than the other way around. How do we tap into that advocate power being marketers? These users who are checking into venues and are leaving comments about the experiences and by extension, building brand awareness for us.

Now, my question is, how do we take that check-in and make it worth something to the consumer? Well, it has to be valuable to the consumer, it has to be innovative to leave a mark, and it has to be engaging. I think that we have become pigeonholed into the simple check-in in social media. Check in here, then you get this. Incentive based check-ins have their place in the social ecosystem, but not to the point of consumer retention.

Another question is, can you buy friends, can you buy loyalty? The answer is no, you cannot buy loyalty. Loyalty, like trust, has to be earned and brands are not exempt from that. So, let’s push this forward a bit. Let’s move beyond the check-in and beyond a simple incentive.

Real-time engagement is the key; real-time engagement through innovative technologies. Let’s think of a concert. There is a band on stage and you have checked into the venue and that’s about it. You told your friends, both online and offline that you are there. Where is the engagement by the band? Perhaps they have a tweet to screen or a photo-to-screen technology set up? What if the band allowed you to vote during the show, via LBS, what the set-line up should be? And, what if, after the show, those who participated got the concert for free as a download? What if then, the band asked you to rate the show and share your experience or if the set line up worked? Or, what if the same type of line up occurred in Europe, from others voting and the band let you know after the fact? This is the type of real-time engagement I’m talking about here; taking the check-in by a consumer and doing something with it.

Recently, Foursquare announced they are offering event check-ins along with their location check-ins. Instead of checking into a concert venue, you are checking into the concert itself. This change was created by Foursquare after they observed all the check-ins by their users and noticed they were commenting on the event and not the location. This idea is brilliant and the next level of where event based social needs to go.

I submitted a SxSW panel topic called, Move Beyond the Check-in: Making Events Truly Social. This is line of thinking is what I will, hopefully, be presenting at SxSW 2012. I will be exploring new trends, technologies, consumer behaviors and ideas in event based marketing.

This is the new frontier. We, as marketers, need to take this relationship that the consumers form with the brands, onsite to online. We, as marketers, need to engage these consumers on behalf of the brand in innovative ways through technologies that offer value and excitement to the consumer. We, as marketers, need to retain the consumer long after the event is over. These consumers who are checking into events are the advocates that all brands are looking for, and we need to welcome them with open arms into the social community.

I have some wonderfully smart and creative people joining me on this panel from all over the industry. Vice President of Social Media, Heidi Skinner from Critical Mass will offer her unique insights into consumer loyalties and new technologies. Chief Creative Officer, Joe Sutter from GMR Marketing will bring his unparalleled experience in event-based marketing to the panel. And, Siobhan Quinn who is one of the original Product Managers at Forusquare. Her experience in location-based service is unquestionable.

Here comes the shameless plug. Please read my panel entry and vote for me to speak at SxSW. I firmly believe event-based social is the new frontier for marketers and the new way to interact with consumers. (Also, if you do vote for me, thank you!)

PS: A few others from Critical Mass have also submitted entries to SxSW and I invite you to check them out.

For the Chatty Community Managers:
Confessions of a Community Moderator
Workshop and interactive “confessional booth” including moderators for Converse, Peanuts, Humana and Aveda.

For the Statistically-Relevant and Uber-Accountable:
F**k Privacy: Neuromarketing is the Web’s Future
Panel, led by CM’s VP of Marketing Science, Shaina Boone, with contributions from the Chief Privacy Officer of Adobe and CEO of Next Stage Revolution.

For a Brand’s Strategic Moneymakers:
Social Commerce: The New Standard of Loyalty
Dual presentation from CM’s VP of Social Media, Heidi Skinner, and Social Commerce Today editor, Paul Mardsen.

For the Gadget Gods and Goddesses:
Consumer Goods: The Next Social Channels
Panel, prototyping contest and demo led by CM’s SVP Executive Technology Director, Scott Ross.

Photography: Message (CRT Style)

So, you maybe asking yourself what these images are all about? Well, they’re photo pulls from the television. Yeah, I rock a CRT still to this day. I discovered those monitors produce a fabulous effect.

What am I going to use them for? Well, for a little hint I’ll say this, “Make Your Message the Moment.”

Stay “tuned” for updates on the images and what is to become of them.

Infographic: Resume

(Click image to zoom in. Right click; save target as to save)

About a week ago I created my first infographic. That first infographic chronicled my life, interests, professional path and education from the age of 15 to 29. The “Life Infographic” was met with critical acclaim. A lot of people enjoyed reading and viewing it. Of course they did, we’re all visual people in nature.

Within that last post, I mentioned that I was attempting to create another infographic chronicling only my professional career, more of a visual resume. Well, I’m happy to announce that the “Resume Infographic” is completed.

The “Resume Infographic” is composed of three main sections:

• Section One:
At the top, you will see the title of the graphic, my name, title and contact information.

• Section Two:
Probably the most visually appealing graphic of the document, the work wheel. This graphic represents the work timeline from 1999-2010 and wrapped around the wheel is the visual chronicle of my work history separated by colors. Lines coming from segments of the wheel define where I worked and the job duties I had.

• Section Three:
At the bottom of the infographic is more of a linear timeline of my career path. Color of the timeline corresponds to the place of employment just like in the work wheel above. This timeline is simple, linear and gives you a different representation of work history.

The “Resume Infographic” is created in a tabloid format for ease of printing. I heard a few responses from the previous infographic that it was a bit large and hard to read, even after zooming in. I took that criticism and changed things up a bit in this infographic, making it more printer friendly.

As far as the next infographic to come out; well I have no idea what it’s going to be just yet. I’m working on finding a subject matter. And of course, if you have a suggestions, don’t hesitate to let me know.

Infographic: A Visual Chronicle of My Life

For a while now, I’ve been looking at a lot of “infographics” on the Internet. Mainly, they’re graphics about science, politics, financials and whatever. But recently, I stumbled across someone’s infographic that has detailed his life from a certain age; chronicling his education and interests. What a great idea! I have been wanting to create one for myself for years. Well, I finally have.

Simply titled, “Life Infographic,” this particular graphic chronicles many facets of my life from the age of 15. Why start with that age? Well, it’s the start of my high school career; the start of the passions and interests I have today. Plus, I don’t think anyone would be interested in all the little bits of life before that.

There is a lot in this graphic, so let me give you a bullet point of what you can find. (From the top-down.)

• Location: Simply, where I have lived during the course of the timeline.

• Education: Shown in the background, this layer represents where and when I went to school and for what.

• Professional Skills: The warm colored bars depict the skill sets and knowledge I gained during this time. It also shows how long I used these skills.

• Career: Basically where I worked and what job I had.

• Age: This is the important bit. The age timeline is what everything in the infographic is based upon.

• Interests: The cool colored bars depict the interests I had outside of the career path and professional skills. Things that I was/am interested in as hobbies or general interest.

• Events: Significant events that have happened to me at certain times in the last 15 years. The interest bars rise up to interact with the professional skills and interests to give you a better representation of where certain skills and interests come from.

Well, that’s the ride around the block for the infographic. I have to say, the most difficult part of this process was determining what goes into the graphic, how to represent the flow, and oddly enough, what colors to choose. I really loved creating this infographic, so now I am in the process of creating another for only my professional timeline; kind of like a visual resume.

I hope gain more insight into who I am, where I came from and what interests me. But most of all, I just hope you enjoy it.

(Also, I need to give an inspiration shout out to the person who created LifeMap. Viewing this finally got me to create my own.)